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Service Level Agreements
Created by
Hugo Mora
, last modified on
2022-06-23
Terms and ConditionsÂ
You can review the
here
Hours of operation
Monday to Friday, from 8 AM to 7 PM
Metrics
Time to first response:
1 hour
Time to resolution
For Incidents:
8 hours
For Service Requests:
40 hours
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Content Tools
{"serverDuration": 87, "requestCorrelationId": "e62cb1fe294ad450"}